RubyX

Refund Policy

Last updated: August 20, 2026

1. Overview

RubyX sells digital software licenses delivered electronically and activated immediately on purchase. We want every customer to be satisfied; this policy explains when and how refunds are issued. Licence and credit purchases are prepaid. When card checkout is enabled, refunds return to the original payment method through that billing provider.

2. 14-day money-back guarantee

You may request a full refund within 14 days of purchase if all of the following apply:

  • The license has not been activated against a HWID, or has been active for fewer than 24 hours.
  • You have not used the product beyond what is reasonably needed to confirm it works.
  • The product is materially defective, undeliverable, or substantially different from its description.

For consumer purchases inside the EU/UK, this satisfies (and in many cases exceeds) your statutory 14-day right of withdrawal under the Consumer Rights Directive. By activating a license you expressly consent to the immediate performance of the contract and acknowledge that the right of withdrawal is lost once the digital content has been fully delivered and materially used.

3. Situations eligible for a refund

  • The product is unavailable or non-functional and we cannot resolve the issue within 7 business days.
  • Duplicate charge for the same order.
  • Unauthorized payment confirmed by the billing provider's fraud team.
  • Service outage exceeding 72 consecutive hours that prevents license use.

4. Situations not eligible for a refund

  • Change of mind after the license has been activated and meaningfully used.
  • Detection by a third-party platform after activation — undetectability is not guaranteed.
  • Account suspension or termination caused by violation of our Terms of Service.
  • Failure to meet system requirements that are clearly documented on the product page.
  • Requests submitted more than 14 days after purchase, except where required by mandatory consumer law.
  • Credit top-ups that have already been spent on a license or service.

5. How to request a refund

  1. Open a support ticket from your dashboard at /app/support or email billing@rubyx.cc.
  2. Include your order ID, the email used at checkout, and a short description of the issue.
  3. We will respond within 2 business days. If approved, the refund is returned as credits or, when card checkout was used, to the original payment method.
  4. Bank settlement typically takes 5–10 business days depending on your card issuer.

6. Chargebacks

Please contact us before initiating a chargeback. We can almost always resolve billing disputes faster than your bank. Filing a chargeback without contacting support first may result in account suspension and revocation of any associated licenses.

7. Contact

Billing questions: billing@rubyx.cc